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Plan Your Stay

Admission Information

The admission process can be a bit overwhelming, but our teams work with you, your loved ones and the referring hospital to make the transition as smooth as possible, and without interruption of your treatment.

Upon admission, you or your loved one will be assigned a room and treated without regard to race, color, creed, age, handicap, national origin or payment classification.

During admission, or closely thereafter, please bring:

  • Identification card(s)
  • Insurance cards and policies
  • Medicare or Medicaid cards
  • Living will, power of attorney or durable power of attorney 
  • Health surrogate appointment
  • Copy of an organ donation request card
 
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Personal Items

During your stay, only a few personal items are needed; we will supply the rest! We recommend you or your loved one bring items such as deodorant, toothbrush, shampoo, robe and slippers. If you require glasses or dentures, please be sure to pack them in appropriately labeled storage containers. Electric appliances are not allowed unless they are approved by our Administration Department.

While we do our best to secure our hospital, we strongly suggest you leave valuables at home as we are not responsible for valuables or money kept in your room.

 
 
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Financial Matters

To guide you and your loved ones through the financial process, we have a dedicated business office staff member to handle all insurance billing. Should you have questions on the financial details or insurance coverage, we are more than willing to arrange a meeting.

List of Standard Charges

In compliance with the Centers for Medicare and Medicaid Services, price transparency information is available below.

Your out-of-pocket costs may vary depending upon multiple factors, including the specifics of your insurance plan and your individualized treatment plan. Please reach out to our Central Billing Office with any questions at (469) 621-6671.

 
 

Next Steps

 

Explore Our Hospital

Learn about our hospital, the care we provide for complex medical conditions, and how we can help your loved one.

Take a Personalized Tour

There is no better way to learn about our facility than to schedule a personalized tour tailored to your loved one's needs.

Visitor Info

Support from family and friends is a critical component of recovery. Find visiting hours, cafeteria details, and more here.